The Office of Student Enrollment and Account Management (SEAM), a centralized, modernized and integrated student services operation, is a key step in enhancing the overall student, staff and faculty experience at Hopkins. SEAM, which officially launches in July of 2021, will use a student-focused approach with a knowledgeable and highly trained cross-functional student support services team. The enrollment services student support operation will be led by Tanya Johnson, Inaugural University Director of SEAM Student Support Operations.
SEAM, a major component of the SSEI project, was created to improve student services through the enhancement of processes and systems in three areas: financial aid, student accounts, and registration. Other improvements include enhanced digital self-service tools, a newly deployed student case management system, and accessible online resources for students across all divisions. The mission SEAM is to deliver a high-quality, modern service experience to our student and divisional constituents, while operating in a financially responsible and compliant manner that provides rewarding opportunities for our staff.
In our assessment phase, we learned that when students experience an issue, they often need to track down answers across campus. Since multiple administrative parties are typically involved in this process, students and staff often act as a “go-between” across offices. This role can be challenging and time-consuming for students, leading to missed messages and stressful delays. When students experience a financial issue, it can be unclear which expert or office to contact first to resolve the problem. Additionally, administrative staff in these areas all rely on information and decisions generated by other offices and functions, but often lack easy access to such information.
As a result of recommendations gathered during the assessment phase, SEAM was formed to alleviate the administrative burden on students and staff, allowing students to focus on their academic journeys while at JHU.
Efforts to create the foundation for this organization have been led by functional leaders within our Registration, Financial Aid, Student Accounts and Student Enrollment Services workstreams:
Their work is governed by the SEAM Oversight Committee, which includes representatives from all nine schools across different areas of work (including faculty, student services, and finance):
At SEAM, the focus of every decision is student-centered. If you are current staff and are highly motivated in helping shape the future of student services at Hopkins, we invite you to join the SEAM team.
Please note that the application and interview process is completely confidential. More resources and information about applying as an internal candidate can be found on the HR website.