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Financial Aid

In the first phase of implementation, work in the area of Financial Aid focused on aligning systems and ensuring compliance with federal aid regulations. Tom McDermott was hired as Assistant Vice Provost for Student Financial Services; in this university-wide role, Tom has led efforts to design and implement financial aid foundational shared services and strengthen the university’s compliance related performance. Much of the work in this area focused on streamlining document management (via a platform called OnBase), along with assessment of other tools to assist with greater compliance performance and student service delivery.

Currently, efforts are being focused on laying the foundation for a shared services organization that would handle registration, financial aid and student accounts processes across the divisions. More information about the vision for this organization can be found on our future state vision page.

What We've Accomplished:

- Hired an assistant vice provost to coordinate financial aid compliance, systems and process alignment across the university enterprise
- Centralized Return to Title IV (R2T4) Refund Processing
- Centralized Federal Verification (for all Undergraduate students)
- Implemented Workflow solutions university wide to standardize and streamline Loan Processing, Return to Title IV Refund Processing, and financial aid document processing
- Deployed a secure web solution (OnBase) enabling students to upload financial aid application materials using SIS (current students) and Slate (Prospective students)
- Enhanced customer service through the deployment of a financial aid call center serving all Homewood students that operates 8am – 7pm Monday - Friday
- Migrated Financial Aid processing to new PowerFAIDS Cloud environment
- Hired Director of Financial Aid Shared Services (Sarah Mariner)
- Implemented a new financial aid literacy platform and AI Chatbot (AskJay) in select schools

What's In Process:

- Finalizing details of a future state operating model that would support Financial Aid, Billing and Registration
- Recruiting of staff for centralized Financial Aid operations
- Finalizing Workflows for certain processes (Appeals, Packaging Review/Exceptions, Reconciliation)
- Partnering with local vendor to pilot platform for scanning data points / signals to create attitudinal categories and targeted messaging to students
- Implementing AskJay in additional JHU schools
- Extending visitor management and ticketing system to Student Accounts and Registration

Goals / Expected Outcomes:

  • Greater coordination and increased support for compliance with state and federal guidelines for divisional financial aid offices
  • More time for staff to guide students and families on high-touch complex financial aid issues
  • Minimize compliance risk to the university
  • Greater ease for students to navigate financial aid processes
  • Enhanced operational efficiency

Who’s Involved?

Thomas “Tom” McDermott is the Assistant Vice Provost for Financial Aid at Johns Hopkins. Prior to this position, which was created in response to a recommendation coming from the assessment phase, Tom served as the University Financial Aid Officer.

In addition to Tom, here are names of staff across the university involved in efforts pertaining to Financial Aid:

  • Laura Boesler, Director of Financial Aid, Carey Business School
  • Julie Cady-Reh, Quality & Innovation Project Manager, University Administration
  • Celeste Franklin, Director of Financial Aid, Peabody Institute
  • Beth Harry, Internal Audit Manager, University Administration
  • Terra Jones-Sims, Director of Financial Aid, School of Medicine (SOM)
  • Jennifer Martin, Director of Financial Aid Compliance, Student Affairs
  • Linda Nathan, Assistant Dean of Finance, Krieger School of Arts & Sciences (KSAS)
  • Hysha Nesmith, Director of Financial Aid, SOE
  • Elizabeth Rollins, Director of Financial Aid and Scholarships, Arts and Sciences and Engineering (ASEN)
  • Flora Wharton, Director of Financial Aid, Bloomberg School of Public Health (BSPH)
  • Sherrod Wilkerson, Director of Financial Aid, School of Nursing (SON)
  • Contact

    Office of the Provost

    265 Garland Hall
    3400 North Charles Street
    Baltimore, Maryland 21218
    Phone: (410) 516-8070
    Fax: (410) 516-8035


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