As we analyze and implement digital tools to improve the student experience, we strive to apply a human-centered, empathetic approach toward our designs. SSEI has formed a team dedicated to Student Engagement. We seek to gather input on digital initiatives and tools, but more importantly, to really understand how students feel about ideas and concepts throughout the design and implementation process.
We have adopted a user-centered design approach, which informs the way we go about obtaining input from students and other stakeholders. Critical to this is the idea that meaningful input is not a finite or a one-way conversation. A core value that we hold is users can and should participate in the design process for their own experiences.
The team is a partnership between SSEI and the Technology Innovation Center (TIC). Current team members:
Andrea Luxenberg (SSEI/TIC) is a user experience (UX) and service designer with an interest in building both offline and online experiences. She believes in an empathetic, nimble approach to solving problems for customers and improving efficiencies both at a systems level and in product design.
Kim Le has been a project administrator with SSEI since the beginning of our implementation phase. She believes in a radically inclusive approach to understanding user experience as well as problem-solving.
In Fall of 2020, we also started a Student Advisory Committee, whose current membership is as follows:
Our committee members engage in high-level discussions and co-design sessions focusing on Hopkins identity (voice and branding), and offer input on key decision points as we make progress with various implementations.
In addition to our advisory committee members, we also have a pool of students contacts across the university enterprise, who have expressed interest in providing user input on various digital projects. Opportunities include:
All students are compensated for their time, commensurate to time and effort (ranging from gift cards to stipend).
If you’re a student who is interested in participating in user interviews and/or longer-term design sessions, we’d love to hear from you! Please fill out this quick intake form to get on our contacts list for opportunities that may come up.
If you’re interested in serving on the Student Advisory Committee, please contact Kim at kle8@jhu.edu.