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Student Services Excellence Initiative

Johns Hopkins is deeply committed to improving each student’s encounter with the university, throughout the continuum of experience from prospect to student through alumnus. The Student Services Excellence Initiative (SSEI) takes a student-centric view to ensure that at each touchpoint with a student services office or system, students and faculty will have a positive experience, encounter processes that are streamlined and simplified, and engage with modern technology that meets their needs.

In our current phase of implementation work, SSEI is primarily focused on developing the groundwork for Student Enrollment and Accounts Management (SEAM), a shared services organization dedicated to providing student support in the areas of registration, financial aid and student accounts.


current work

Current Projects

future vision

Context and Vision

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    Office of the Provost

    265 Garland Hall
    3400 North Charles Street
    Baltimore, Maryland 21218
    Phone: (410) 516-8070
    Fax: (410) 516-8035


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