Johns Hopkins is deeply committed to improving each student’s encounter with the university, throughout the continuum of experience from prospect to student through alumnus. The Student Services Excellence Initiative (SSEI) takes a student-centric view to ensure that at each touchpoint with a student services office or system, students and faculty will have a positive experience, encounter processes that are streamlined and simplified, and engage with modern technology that meets their needs.
In our current phase of implementation work, SSEI is primarily focused on developing the groundwork for Student Enrollment and Accounts Management (SEAM), a shared services organization dedicated to providing student support in the areas of registration, financial aid and student accounts.
