Student Services Excellence Initiative (SSEI)

Johns Hopkins is deeply committed to improving each student’s encounter with the university, throughout the continuum of his or her experience from prospect to student through alumnus. The Student Services Excellence Initiative (SSEI) takes a student-centric view to ensure that at each touchpoint with a student services office or system, students and faculty will have a positive experience, encounter processes that are streamlined and simplified, and engage with modern technology that meets their needs.

Learn more about the history and context of SSEI, the initiative’s goals and resulting outcomes to date, as well as projects within our current focus of work:

• The Office of Student Enrollment and Account Management (SEAM): implementing and operationalizing a new administrative shared services delivery organization
• Academic Advising: simplifying, modernizing and enhancing the student academic management technology landscape across all divisions at JHU
• Digital Experience Platform: analyzing use cases and laying the foundations for a comprehensive integrated technology experience for students

Questions about SSEI? Contact ssei-project@jhu.edu.