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Student Engagement

As we analyze and implement digital tools to improve the student experience, we strive to apply a human-centered, empathetic approach toward our designs. SSEI has formed a team dedicated to Student Engagement. We seek to gather input on digital initiatives and tools, but more importantly, to really understand how students feel about ideas and concepts throughout the design and implementation process.

We have adopted a user-centered design approach, which informs the way we go about obtaining input from students and other stakeholders. Critical to this is the idea that meaningful input is not a finite or a one-way conversation. A core value that we hold is users can and should participate in the design process for their own experiences.

Goals

  • Provide design insights for multiple student facing digital projects
  • Report on student satisfaction / barometer of progress with SSEI initiatives
  • Create codified / long-term student engagement process (“playbook”)

Student Engagement Team

Our staff is a collaboration between the SSEI project team, the Office of Student Enrollment and Account Management (SEAM), and the Technology Innovation Center (TIC).

Staff:

Kim Le

Kim Le is a business analyst with SSEI. She conducts and helps coordinate user interviews with students and staff about questions related to their technology experience at JHU. Current projects include the academic advising experience and the digital experience platform.

Andrea Luxenberg

Andrea Luxenberg is a UX Designer with SSEI and TIC. She also conducts and helps coordinate user interviews with students and staff about questions related to their technology experience at JHU. In addition, she works with developers to create designs based on user feedback. Current projects include SEAM’s online form and the digital experience platform.

Sam Vehslage is a Senior Communications Associate with SEAM. She manages and oversees communications strategy and planning for SEAM, and helps gather and respond to user feedback with technology tools such as SEAM’s online form. Current projects include SEAM’s online form and the SEAM website.

Adeline Anne Krieger is a UX Design Intern with SSEI. Current projects include reaching out to students and staff for feedback related to their technology experience at JHU, coordinating user interviews, and synthesizing data and user insights. Adeline is a Master of Business Administration student at Johns Hopkins Carey Business School and Master of Arts in Design Leadership student at the Maryland Institute College of Art. She is a human-centered designer with a passion for crafting impactful brand strategies. Adeline leverages user research to design brand and activation strategies, combined with compelling visual brand identity and intuitive UX design.

Arpitha Rajashekhar is a UX Design Intern with SSEI. Current projects include reaching out to students and staff for feedback related to their technology experience at JHU, coordinating user interviews, and synthesizing data and user insights. Arpitha is an Engineering Management graduate student at the Johns Hopkins Center for Leadership Education. She is passionate about product management.

Sarah Chen is a Digital Marketing and Communications Intern with SEAM. She assists with communications projects for SEAM, which includes compiling user feedback and collecting and reporting on website analytics. Current projects include SEAM’s online form and the SEAM website. Sarah is a student at Carey Business School and is studying marketing analytics.

Student Advisory Committee

SSEI Student Advisory Committee members engage in high-level discussions and co-design sessions focusing on larger questions (e.g. Hopkins voice and branding), and offer inputs on key decision points as we make progress with various implementations.

The current membership of the SSEI Student Advisory Committee is as follows:

  • Junjun Chen, MSE in Electrical Engineering, Whiting School of Engineering
  • Reina Hong, School of Education
  • William Kaihua Hou, Electrical Engineering, Whiting School of Engineering
  • Aanisha Jhaldiyal, Neuroscience, School of Medicine
  • Nicole Jenkinson, MD/PhD, School of Medicine
  • Jane Ko, Doctor of Nursing Practice, School of Nursing
  • Shareena Mundodi, Communication, Krieger School of Arts & Sciences-Advanced Academic Programs (alumnus representative)
  • Ann Marie Nolan, Molecular and Cellular Biology / Violin Performance, Krieger School of Arts & Sciences / Peabody

Those interested in joining the committee can apply here.

Digital Experience Input Project

In addition to our advisory committee members, we also have a pool of students contacts across the university enterprise, who have expressed interest in providing user input on various digital projects. Opportunities range from quick surveys to in-depth user interviews.

Get Involved

If you’re a student who is interested in participating in user interviews and/or longer-term design sessions, we’d love to hear from you! Please fill out this quick intake form to get on our contacts list for opportunities that may come up.

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