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Meet the Team

Mark Chisamore serves as the Executive Director of the Student Services Excellence Initiative (SSEI), a role he has held since October 2023. His involvement with the SSEI dates back to its inception, where he initially contributed as a Senior Program Manager. Before joining the SSEI team in 2016, Mark held leadership roles in several university-wide strategic initiatives, such as procurement reform, administrative excellence, and sponsored research financial reporting.

Before joining Johns Hopkins University in 2009, he was a management consultant at firms such as Deloitte Consulting and Accenture.

SSEI Implementation Team members:

  • Kim Le, Senior Business Analyst
  • Shamail Khan, Business Analyst
  • Taylor Smith, Administrative Coordinator


  • Irene Zvagelsky, IT managing director, University Information Systems (UIS), IT@JH
  • Emily Ades, User Experience (UX) Designer, Technology Innovation Center (TIC)
  • Nicole Pennington, UIS, IT@JH
  • Twana Gray, UIS, IT@JH
  • Sherri Flaks, Enterprise and Data Analytics, IT@JH
  • Chris Frey, OnBase, Enterprise Document Management Systems (EDMS), IT@JH

Governance Structure:

The SSEI project is a university-wide initiative supported by all campuses across the Johns Hopkins enterprise. This organizational chart reflects our governance structure:


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