We are a small team comprised of staff and students working collaboratively to gather student input and conversation regarding their experiences at JHU, and working on ways to elevate the student voice, identify opportunities and inform product decisions. As we implement changes to the student experience, we want to ensure we incorporate the student perspective at every step of the process. Here are some of our methodologies:
Want to tell us how your experience at Hopkins has been? Connect with us and let us know!
We spend a significant amount of time speaking and working directly with students to learn about pain points, ideate, and validate designs. Our scope is primarily the experience students have with digital touchpoints across JHU. For instance, many of the features available on the latest edition of the Digital Experience Platform are there because students have explicitly requested them.
For lots of data at once, we conduct research using qualitative methods such as general surveying, post-interaction surveys, or card sorting. Statistics help us analyze the efficacy of our features and processes.
Visit the DXP project sharepoint site to learn more about how we’ve translated research insights into design and development.
If you are interested in getting hands-on, collaborative experience with UX research and design, and are genuinely motivated to enhance the student experience at JHU – this is absolutely the team for you!
Here are some testimonial quotes from prior year interns:
I’m so glad that I took the intern/part-time at SSEI. Learned a lot about Design Principles, interviewing skills, stakeholder management, etc. – KZ
I loved being able to see our work implemented and the iteration that occurred throughout the years. -AK
This team seems to value problem solving over ego, which is so crucial to the kind of environments I work best in. –BN