Student Enrollment and Account Management (SEAM)

SEAM, a major component of the SSEI project, was created to improve student services through the enhancement of processes and systems in three areas: student accounts, financial aid, and registration. Other improvements include enhanced digital self-service tools, a newly deployed student case management system, three offices (located on the Homewood campus, Washington, D.C. campus, and East Baltimore campus) where students can get in-person assistance, and accessible online resources for students across all divisions. The mission of SEAM is to provide superior services so students can focus on their academic journey.

Why SEAM?

During our assessment phase, we learned that multiple administrative offices are typically involved in a student support process, resulting in students and staff being shuffled between offices. This can be challenging and time-consuming for students, leading to missed messages and stressful delays. When students experience a financial issue, it can be unclear where or whom to go to first to resolve the problem. Additionally, administrative staff in these areas all rely on information and decisions generated by other offices and functions, but often lack easy access to such information. SEAM was formed to alleviate the administrative burden on students and staff, allowing students to focus on their academic journeys while at JHU.